Comments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact please see the complaints procedure below or the practice manager and she will deal with your concerns appropriately. *Please note that the document can be opened using Google Chrome or similar by right clicking and opening a new tab*
Information is also available in our reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
The Ombudsman can look into complaints about local government, National Health Service organisations - including GPs
See the Ombudsman website for details