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Please view our survery report using the link below. We welcome your feedback on matters addressed in this

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Repeat Prescriptions

 

medication_10 Telephone requests

Apsley Surgery are one of the only practices that still take prescription requests over the phone. Where possible please ring between 11 am and 1 pm to be put through to a dedicated prescription line.

Requests for repeat medication can be made by post, online, by telephone or dropping your slip into reception and will take up to 48 working hours to be processed.

Several pharmacies in the area now operate a delivery service. If you want your medication to be collected from the surgery and delivered to you then you must speak with the pharmacy involved.

If a prescription is to be posted please don’t forget to enclose a stamped self addressed envelope.

Patients on repeat medication will need to be reviewed on an annual basis to make sure the medication is still needed or if it needs to be changed.

Online Requests

The surgery now takes all online requests for medication through our clinical software. In order to do this you need to bring some form of ID to the surgery and fill in a consent form in order to get your username and password.

Please note when ordering medication online there is an option of preferred pharmacy. By choosing this option you must inform the pharmacy that you want them to collect your prescription, they wont automatically be sent unless the pharmacy usually collects your prescriptions from the surgery. The patient is responsible for contacting the pharmacy and asking for their medication to be sent down to them.

 
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